new
improved
host
Requests & Stays — combined "Booking Requests" and "Tenants"
The change
We combined inquiries (messages), booking requests, and confirmed stays into one page, Requests & Stays.
![screely-1602266116767](https://canny.io/images/fa82525a57660b97043f43ca375929d9.png)
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Why we changed
- Hosts had a hard time finding their Tenants page.
- The next step of the process, no matter what step you were on, was not clear.
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Navigating with Pending, Confirmed, and Archived tabs
![screely-1602264028133](https://canny.io/images/ba0f2f3338357ba5ce3d608ad8253613.png)
Requests & Stays includes a tab navigation to separate the type of request.
- Pending: Inquiries (messages) and booking requests. The renter has not paid their rental deposit yet.
- Confirmed: Booking requests where the renter has paid their rental deposit and therefore secured the space.
- Archived: Expired, canceled, deleted, and declined requests
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Highlighting important information in each row
![screely-1602264382833](https://canny.io/images/da4ef4af9c7fa1446d41a0e793c1b7fa.png)
Each row on
Requests & Stays
includes: - The renter's first name (and last name for confirmed stays) and a link to their profile
- Listing title and address
- Renter's move-in and move-out dates
- Your potential earnings (for pending requests)
- Request status and the corresponding action you need to take
- Date the request was sent (for pending requests) and a note if they will expire soon
- Viewlink to see more information about that request
If you're ever unsure what the status means, click on the tooltip icon
(?)
next to Status to see a full list of all statuses. ![screely-1602264787454](https://canny.io/images/d52cba49892a7377a91f3eba4194eced.png)
![image](https://canny.io/images/a42f7a422d30d0daf5449909550ec07b.png)
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Request detail
![screely-1602265908388](https://canny.io/images/2c4f69f0aba929d894149c378f413db6.png)
Previously, all details of the request were all shown on
Booking Requests
. Now, to view details of an inquiry, request, or stay, simply click View
to see more information. On this page, you can see:
- The step of the process you're on to move pending requests to a confirmed stay
- Listing title, address, and the renter's move-in and move-out dates
- Renter name, profile picture, and link to their profile
- The latest message and a link to your conversation with them in Inbox
- Total Earnings, where you can see a breakdown of all payments and the ability to edit any of these payments or dates to make special offers or changes
- Your house rules, cancellation policy, and other information shared with your renter per your listing